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Cookie Policy

Cookie policy

This website is operated by Fault Finder Limited.

Fault Finder Limited ("we" or "us") is part of the Highbourne Group Ltd (the "Group"). We are committed to protecting your privacy. We use cookies on this website to enable visitors to have the best possible experience. We collect analytics information to find things out, such as the number of visitors to the various parts of the website or how our website is performing for our customers. We also use cookies to personalise content and services and to provide additional functionality.

This Cookie Policy tells you more about our use of cookies and the choices you have. The table below provides further details about the cookies that are currently in use on our website and a description of the purpose of each of these cookies.

What are cookies?

Cookies are small text files that websites place on your computer, mobile phone, tablet, or other device. They remember that you have visited the website before. They make it easier for you to maintain your preferences and they enable certain features of the website to work, such as the shopping basket. They may also tailor the information or adverts you see on the site. This is important to us because we want to make sure our website is as user-friendly as possible, ensuring you have a good experience when browsing or purchasing with us online.

In addition to the cookies managed by us and our service providers, some cookies are set by other companies that are part of wider advertising networks. Highbourne Group websites may use cookies from a list of known partners to provide you with advertising tailored to your preferences both on this and other websites - however there is no advertising on this website specifically. We are providing this information to you as part of our policy and comply with the law relating to the use of cookies and other information storage technology operating on websites.

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

These perform a variety of functions, such as keeping a visitor logged in to their account, retaining items in the shopping basket or if a quote is requested, ensuring information is displayed correctly on the website and recording whether visitors have accepted the use of cookies. Part of this includes security cookies which help prevent attacks on the website including attempts to steal the information a visitor enters on website forms. They also help identify fraudulent activity.

How can I manage or remove cookies?

By default, only strictly necessary cookies are active, as these are crucial to the basic operations of this website. You can opt-in to other cookie categories (except strictly necessary cookies) by clicking on the Cookie Settings button below or the one that can be found in the bottom left of the page.

This will present you with multiple cookie categories where you can click on the different category headings to find out more or change your default settings with the toggle button.

Within this, if you extend the cookie category, you can see a list of cookies (first-party and third-party) that are active within that respective category. By choosing "Allow All" you grant FaultFinder permission to use all the functionality of its cookies and track (as explained above) in the Cookie Category table. By choosing "Reject All" you disallow FaultFinder to use all the functionality of said cookies, except those categorised as strictly necessary. Once you have selected your choices, you can click "Confirm My Choices" to complete this process.

Edit cookie settings

If you want to, you can manage or disable cookies from your browser and delete all cookies that are stored on your device. You can do this as often as you want. To find out how to do this for your particular browser, you can go to your browser's "Help" menu or you can visit

What happens if I disable cookies?

You need to be aware that if you choose to disable cookies from your browser it may prevent you from taking full advantage of the FaultFinder website, and you may not get the best user experience on this or future visits.

However, as mentioned above, strictly necessary cookies cannot be disabled.

Contacting us about our cookies

If you have any questions about our use of cookies, or if you need help understanding any aspect of this Cookie Policy, please email us at

You can also read our

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